Hear Me LaterContactHear Me Later support
Support for sensitive moments
The iOS app includes plain-language help guides and private support tickets with replies kept inside your account.
Help guides in the app
Open Menu, then Help and support. Guides explain messages after death, trusted people, secure downloads, and how to record where an original document is stored at home.
Private support tickets
Open a ticket in the app and follow replies in the same conversation. Never include your password, two-factor secret, recovery codes, or recipient code. Support will never ask for them.
If you cannot sign in
Use I forgot my password on the sign-in screen. For privacy, password-reset requests show the same confirmation whether or not an account exists.
Recipient support
Use the report form inside the recipient portal so the support team can locate the invitation without exposing the full private link.
Death-verification concerns
If a report may be incorrect, use the cancellation control in the app immediately and contact support. A pending case does not itself release content.